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<?php $t = array ( 'enable_success' => '1', 'success_subject' => 'Your iTech Query Has Been Submitted {ticket_id}', 'success_body' => '<img alt=\\"iTech Logo\\" src=\\"http://itechnetwork.org/wp-content/uploads/2017/05/itechlogo.png\\" /> Dear {customer_name}, Thank you for contacting iTech Network. Your ticket has been created successfully! We will review the ticket as soon as possible and reply within the next 48 business hours. If the ticket is marked urgent, we will respond as soon as possible. Below are details of your ticket. You may add information to this ticket and send it to the protocol team by responding to this email. Please only submit one query at a time for a given issue or question. If you no longer wish to put this query forth to the Research Teams/iTech management, please respond to this email saying "Ticket Closed".  Ticket ID: {ticket_id} Ticket Category: {ticket_category} Ticket Subject: {ticket_subject} Protocol Related:  Ticket Protocol:  Has this ticket been marked urgent? {cust5} Participant SID, if applicable: {cust1} Grade of Adverse Event, if applicable: {cust2} Query Description: {ticket_description}  ', 'staff_subject' => 'iTech Query System - Active Ticket {ticket_subject}', 'staff_body' => '{FNAME}, You have an an active query awaiting your team's response. You have up to 48 business hours to issue an official response to the query. If the query is marked urgent, please respond as soon as possible. Please discuss this query with all other recipients SEPARATE from this email thread. When you would like to issue an official response, please just respond to this email. Query Submitter Name: {customer_name} Query Submitter Email: {customer_email} Ticket ID: {ticket_id} Ticket Category: {ticket_category} Protocol Related:  Protocol: Ticket Subject: {ticket_subject} Has this ticket been marked urgent? {cust5} Participant SID, if applicable: {cust1} Grade of Adverse Event, if applicable: {cust2} Query Description: {ticket_description}  ', 'templates' => array ( 'customer_name' => 'Customer Name', 'customer_email' => 'Customer Email', 'ticket_id' => 'Ticket ID', 'ticket_subject' => 'Ticket Subject', 'ticket_description' => 'Ticket Description', 'ticket_category' => 'Ticket Category', 'ticket_priority' => 'Ticket Priority', 'ticket_protocol' => 'Ticket Protocol', 'ticket_url' => 'Ticket URL', 'relates_to_protocol' => 'Is this query related to a protocol?', 'is_request_urgent' => 'Is this an urgent request?', 'time_created' => 'Ticket Created', 'agent_created' => 'Agent Created', 'cust5' => 'Mark Urgent', 'cust7' => 'Does the query relate to a protocol?', 'cust1' => 'Participant SID', 'cust2' => 'Grade of Adverse Effect', 'cust3' => 'Clinician Assessment', ), 'staff_to_notify' => array ( 'administrator' => '1', 'supervisor' => '0', 'assigned_agent' => '1', 'all_agents' => '0', ), 'notify_protocol_members' => true, ); echo serialize($t);